Corrective Action Report (CAR).

CARs may be raised by the Coles Group staff (including those located at the Stores) when they observe one of the following:

• a non-conformance noted in the random safety spot-check
• any safety issue or unsafe or dangerous situation or practice noted on site
• a customer complaint relating to the contractor’s safety management.

Where there is an immediate safety threat at a site the contractor may be asked to stop work. In such circumstances the contractor will not be allowed to recommence work until the CAR is returned, with acceptable responses.

The shaded sections of the CAR will be completed by the Coles Group representative. The contractor only needs to complete the unshaded sections of the CAR. It is the contractor’s responsibility to propose actions to correct the non-conformances and to complete the remaining sections of the CAR. The contractor must return the completed CAR to the Coles Group representative who issued the CAR. The contractor should return the CAR within a week or other agreed timeframe to the person who raised the CAR.

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